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Order Return

To start your return, please send these information to

  1. The order number provided to you at the time of purchase
  2. The email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 30 days of receipt of your shipment
  • In original condition
  • Unused
  • In the original packaging

What items are non-refundable?

  • Any items past 30 days of receipt
  • Filter cartridge
  • Damaged product

Are there any charges for return?

  • Original shipping charges is non-refundable

How do I return?

  • Send your order number and return request to
  • You will get a confirmation email with shipping guidelines

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.